Last updated: January 2026

Thank you for shopping at Mespilia.com
All products in our shop are digital downloads, including printable stickers, clipart, and digital artwork created by the artist behind Mespilia.

Please read this policy carefully before purchasing.

Digital Products & Instant Access

Because our products are digital files delivered instantly after purchase, we do not accept returns or exchanges once the files have been downloaded or accessed.

By completing your purchase and downloading the files, you agree that the digital product has been delivered and cannot be returned.

When Refunds Are Available

We want you to feel confident shopping at Mespilia.

If you have not downloaded or accessed the digital product, you may request a refund within 14 days of purchase – no questions asked. Simply contact us within this period and we’ll take care of it.

If the product has already been downloaded or accessed, refunds are still possible in the following cases:

  • The files could not be downloaded due to a technical issue

  • The files are corrupted, incomplete, or incorrect

  • The product is significantly different from its description

  • A technical error on our side prevents proper use of the files

If something isn’t right, please contact us at info@mespilia.com. We’ll review the issue and do our best to help or find a fair solution.

Refunds are provided at the sole discretion of Mespilia and on a case-by-case basis and may be refused. Mespilia will refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour that entitles Mespilia to counterclaim the refund.

This does not affect your rights as a Consumer in relation to Products which are not as described, faulty or not fit for purpose.

When Refunds Are Not Available

Refunds will not be issued in the following situations:

  • Change of mind after the files have been downloaded or accessed

  • Accidental purchases once the product has been downloaded

  • Lack of required software, equipment, or knowledge to use the files

  • Requests made after successful download with no technical or product issues

  • Misunderstanding of product details that were clearly described on the product page

We strongly encourage you to review all product descriptions, previews, and file formats before purchasing.

How to Request Help or a Refund

If you experience any issues with your order, please contact us within 14 days of purchase at:

info@mespilia.com

Include:

  • Your order number

  • The email used at checkout

  • A brief description of the issue

We’ll review your request and respond as quickly as possible.

Contact information

Onega SL
Plaça Guillemo, num. 3, 1R PIS Andorra La Vella, Andorra
Email: info@mespilia.com
Phone: +376608484